Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
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Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
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Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
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July 27, 2023
Easy to use software
Score 10 out of 10
Vetted Review
Verified User
As a small business owner, we can confidently say that Inventory Planner has been an absolute game changer for our operations. Its ease of use and powerful features make it an essential tool in managing our inventory effectively. The integration with our e-commerce platform and softwares is seamless, streamlining our entire inventory management process. It has saved us countless hours of manual work, enabling us to focus on other important aspects of our business.
- The integration with our e-commerce platform and softwares is seamless
- The forecasting system is really good
- The customer support at Inventory Planner is outstanding. They are there to help you out at each step
- It's difficult to understand the software at first glance
- It gets slow sometimes
- Rest it's all good
Score 2 out of 10
Vetted Review
Verified User
We use Brightpearl for our order management, customer management, sending purchase orders to vendors, accounting, and warehouse/inventory management.
- Inventory
- In my opinion, I believe they should work on responding to the needs of their customers.
- I believe the features are disappointing for the cost and I feel like feature requests or suggestions for improvement fall on deaf ears.
- In my opinion, the integrations are basic. I find that the integration with Gmail (still) uses the outdated, less secure method that Gmail disables every so often.
- When we report bugs, I feel like they are seldom acknowledged and never fixed. As an example during our use, Brightpearl's integration of one of the tax services is faulty and sends many more API calls than originally promised, which I believe is costing us a hefty sum and I feel like it has never been fixed after years.
- In my opinion, the technical support is barely competent. I feel that tickets go unanswered, or are provided with responses that show they haven't read the ticket at all. In my experience, I find that there are regularly no support agents in their phone queue, even during their support hours, with no option to leave a voicemail either.
- I believe that the logs and accountability could be improved. I believe there is practically no access or ability to edit trail logs, so I can't tell which users edited products, sales/purchase orders, customer/vendor profiles, etc.
September 21, 2021
Leaving Brightpearl after 8 Long Years
Score 2 out of 10
Vetted Review
Verified User
[I feel Brightpearl] is not up to scratch for 2021. We have been using Brightpearl for the last 8 years to manage all of our B2B and D2C order processing, supplier management, and financial management. It has been an integral T1 system in both a Magento and Shopify tech stack. We are a scaling e-commerce business with a robust, wholesale channel. We were originally drawn to Brightpearl with its integrated financial management and have 8 years of chart accounts within the system. Also, we previously had some exceptionally favourable discounts with them, based on being an original customer when they founded the platform. It has served us ok with order management, customer management, and finance. However, the platform is confusing and therefore lacks certain clarity in key functionality.
- Channel Management - allows multiple sales channels.
- Warehouse Management - some good functionality for warehouses.
- Finance BOH - good financial controls and reporting.
- Arrogance - [I feel] this business needs to recognize they have flaws and listen to customers when capability gaps are raised.
- Cost - It is not cheap. c.£15k per year for basic functionality plus addons for POS, demand, planning, etc.
- Reporting - [In my experience] it is not at all customizable.
- Support - [I feel] there is a lack of outside expertise in Brightpearl.
July 20, 2021
Support for a retail/e-commerce business
Brightpearl was installed as our WMS system last year as part of a wider migration from a bespoke platform to Shopify Plus. We wanted a system for stock accuracy across the business, with visibility for users on stock locations. It offers ease of use and a functional way for our buying team to upload PO's.
- Stock accuracy and stock movement
- Clear pricing for products across multiple currencies
- Ability to enrich data
- Search is a little clunky
- Difficult to update or change information on single items when they're part of a larger group of products
- Not being able to create Parent/child variants across sizes
Score 1 out of 10
Vetted Review
Verified User
Brightpearl has run my company's online sales for the last 6 years but I am now leaving them. I was initially attracted to Brightpearl because it had accounting built in, but that turns out to have been a big mistake as there are other companies with more marketplace integrations and much more functionality that have integrations with accounting software that simply exports all the necessary data into relatively low cost accounting software such as Xero or QuickBooks or Sage. So in fact there is no need to have built-in accounting software at all. You get far more by using software that does a better job of handling all your online sales and of facilitating more sales by making it super-easy to list on even more marketplaces.
- Support is very good.
- Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
- Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
- Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
- When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
- Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
- Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
January 23, 2019
Brightpearl helped our company grow!
Brightpearl is used by the whole organization. It has helped maintain organization and keeps all records in one place. It can be accessed anywhere and it is extremely user-friendly. It helped extensively with inventory control and invoicing. It also offers a great report system.
- Great way to organize everything in one location.
- Offers a good report system.
- Easily accessible.
- Customer support is confusing.
- Not much public knowledge about the software.
- Takes awhile to train employees.
April 12, 2017
Solid Inventory Accounting Software
Brightpearl is primarily being used for its inventory capabilities. The sales invoicing and other accounting functions, along with the multiple currency facilities makes this software a comprehensive package - only limited by the lack of payroll processing.
Importing bank transactions via CSV files is very easy, making the reconciliation process relatively simple; the only issue we have experienced is that of making corrections or adjustments on sales invoices - being a double entry accounting system makes this more complicated than other accounting software that I have used.
Having said that though, Brightpearl have provided the best support service that I have experienced in a software provider, to help with any corrections.
Importing bank transactions via CSV files is very easy, making the reconciliation process relatively simple; the only issue we have experienced is that of making corrections or adjustments on sales invoices - being a double entry accounting system makes this more complicated than other accounting software that I have used.
Having said that though, Brightpearl have provided the best support service that I have experienced in a software provider, to help with any corrections.
- Tracking Inventory, Sales Order and Invoice Creation
- Importing bank transactions for accounting purposes is fairly easy
- Tracking customer activity, and ability to store all communications with customers in the Time Line is very good
- Sending monthly statements is very easy
- The Timeline that tracks activity for the customer is a fantastic tool for allowing all users to see exactly what is happening with the Customer's account, and the notes facility with the event reminder for follow up is very useful for chasing up debtors or using as a reminder to action an outstanding issue for the customer; especially when the event list is used as your home page.
- The double entry accounting for Sales Credits creates an entry on the Statement that Customers can find confusing.
- Inability to order large volumes of stock on one purchase order is a big problem; the limitation on lines for an order is also very restrictive and causes the system to crash too often when close to being reached. The supplier invoice has to be split across multiple orders as a result.
- Adjusting payment terms manually all the time is annoying, as the default is 30 days and required you to over write the full date when inputting purchases with different terms.
April 10, 2017
Brightpearl - We love it!
Brightpearl has revolutionised how we generate quotes, place orders and invoice within MJ Visual. The quotation procedure is now straightforward with minimal effort. Invoicing is also very straightforward too. No guesswork is needed now as all the "special" pricing information is on the system and you don't have to rely on one experienced individual any more. You have accurate pricing, simple templates, easy to operate software, significant savings in time and customers surprised at the turnaround time of a quotation. It has had the added benefit of making our employees understand our business better and become more involved in it too.
- Consistant look to all documentation.
- You create your document templates to suit your business. The consistency across all documents is very much addressing the "corporate" look.
- Ease of invoicing.
- All staff are able to invoice directly - even on site at the completion of the job.
- This makes your staff realise they are responsible for making the business work better together.
- Saving time.
- [Previously] Shouting across the office for the latest price for a widget [would] usually return 2-3 differing values. [Now] Hunting for the correct price is as simple as pressing a button.
- The biggest issue with Brightpearl is the lack of ability to create options within a quotation.
- Sometimes we need to quote alternative products and there is no easy way to do this and make the quotation look good.
March 29, 2017
Brightpearl is useful, but it needs work.
At CGPhones there are at least 15 employees who use Brightpearl. I personally use Brightpearl to process returns. I search the name of the customer in sales, then I find their order number and open the order. I then check off the purchases that the customer is returning and clone them to sales credits. Then I check the cost to make sure it's correct, save it, credit the customer and accept the product back into inventory. Sometimes I may start a new line and accept the product back into PTG so that it can be checked and repaired before being placed back into active inventory. I also use it to look up contact information for customers; either addresses if I need to request a prepaid shipping label from the shipping department or the phone number and email if I need to send contact info to one of our wholesale representatives or email a customer myself. I also use it to allocate products for an order when someone sends back a return and wants a replacement. The sales department uses it to allocate products for large orders. The inventory department uses it to accept in the inventory. In addition, it is connected to our eBay account so that when a customer places an order, the product is automatically allocated under their name with their contact info. The issues that we have with brightpearl are that it doesn't always save the bin number or cost when we are changing the information for a product. It doesn't always allocate products which means sometimes we oversell. And if you try to search for a name and it is slightly misspelled or you need to include a middle name, you receive no results. One of the major issues we have is that we can't find a way to figure out how much credit a wholesale customer currently has in their account. Those are all of the current issues I can think of that would helpful if they were addressed.
- It's very easy to learn and pretty self explanatory.
- It connects many different departments so that we can all view each other's work and not have to repeat processes.
- It allows me to look up information in many different ways.
- It doesn't always save our work, like prices, bins and amounts.
- It doesn't always allocate properly which causes us to oversell.
- It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
March 29, 2017
Unhappy
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
- It tracks inventory.
- We have experienced many errors and have not been satisfied with the product or support.
- There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
- The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
- We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
- Support for picking from specific inventory location or change default inventory location rather than FIFO model.
December 21, 2016
Brightpearl really does shine!
Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our inventory. We don't currently use the accounting modules, but we do use the reports it generates to do our own accounting with it. Brightpearl solves the problem of tracking orders from multiple platforms. It does it all in one spot and makes keeping track of orders much easier. In particular, it really has helped us gain better control of our Amazon orders. We've cut down the time spent on Seller Central orders by over 50%.
- Organizing orders from multiple platforms.
- Keeping track of customer orders and interactions with the customers.
- Batch printing and processing of orders.
- The integration with Ship Station is very good.
- Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order.
- Fixing payments and the allocation of payments when something was changed is clunky.
- Finding information can be difficult, not all of the reports are intuitive.
- Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.
December 21, 2016
Brightpearl - a good accounting/sales reporting solution
We use Brightpearl for bookkeeping, analysis, and monthly reporting for the entire business. We use reports to assess sales and margin data by product and product category. Also we use the system to compare to budgeted and prior year financial and other metrics. We typically export reports into Microsoft Excel and then manipulate and format the data further in the MS Office suite.
- Simple sales reporting
- Simple financial and accounting reporting
- The ability to do forensic ad hoc analysis for specific business problems/questions.
- Scenario analysis would be a helpful addition
December 20, 2016
Brightpearl makes your day brighter
The entire organization uses it - accounting department, sales department, lab, and shipping department. Orders are entered and then they are sent to the lab for production, once completed they go to the shipping department and the products are shipped to customers. Then the accounting department reconciles when payment is made by the customers.
- It enables having the complete process available at a click of a button
- It gives unlimited possibilities
- It is very user-friendly
- Very simple search options
- Allows for sales, shipping, customer service and accounting info all in one system
- System does not notify you if an order was already entered, it doesn't recognize duplication which can cause serious mistakes to be made.
- System does not have enough searching options for my use.
- System is limited in no. of records it holds for viewing.
- System does not allow making changes in one place and having it reflect in another place, need to make the change in two places.
December 19, 2016
Brilliant for Multi-Channel eCommerce
We use Brightpearl as our ERP system to manage our multiple online brands. We find the system is comprehensive and efficient and there is usually minimal downtime. Our whole business is built on the back of Brightpearl as the supporting system and it copes with our demands with ease. While every system can be improved, Brightpearl seems to be continually striving for improvement and deals with any issues swiftly and efficiently.
- Order processing
- Customer contact management
- Invoicing and cash control
- Improvements to CRM functionality
- Integration with Outlook
- Better use of product catalogue
December 15, 2016
Brightpearl brightens up our day.
It is being used across the whole business by all staff members as it prevents double selling in different online and e-pos channels as well as for managing inventory, and doing all the behind the scenes accounting.
- Live inventory management
- Banking information importing
- VAT calculation
- Resolving input errors
- No offline capability
- No mobile app
December 15, 2016
Brightpearl: A Great Tool for Growing Companies
At Spikeball Inc., we use Brightpearl in our operations department, as a the go-between for our online sales systems and our shipping and fulfillment systems. It also serves as an inventory and accounting tool, and is used by roughly half of our employees. Brightpearl helps us to bridge the gap between several systems and keep track of numerous sales and SKUs in a simple and intuitive way.
- Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
- Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
- Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
- The processes for canceling and modifying orders can be a bit tedious, and it seems like the multi-click processes could be consolidated in a more user friendly way.
- The order filtering feature is great, but I personally work with our international orders, and the fact that you can't create favorites for multiple countries is somewhat inconvenient.
- Some of the connection features between Brightpearl and Amazon stores seem to have some glitches, as I've experienced while trying to link them up recently.
December 14, 2016
Brightpearl 3 years later!
We use BrightPearl as our main CRM/Accounting package.
Our sales team uses it to sell and our warehouse team uses it to manage stock and pick/pack.
We use Brightpearl to 110% of its abilities.
- Amazing Warehouse and Dispatch process.
- Easy to use and quick to master.
- Simple Staff Management.
- Accurate reporting and at-a-glance PnL.
- Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
- Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
- Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.
November 30, 2016
Brightpearl Review
It allows us to combine various business functions in order to reduce time in the administration of our customers' orders, stock management, accounting and relationship management. With it being cloud based, it allows us to use it wherever/whenever. The system provides an easy user interface and an accurate audit trail of historic events.
- Easy to use
- Web based, can be used wherever you are
- Links to web store and other third party applications
- It should not show stock as "ordered" until the order has been sent, not just when it has been built
- It should allow stock that has been ordered, but not received, to be allocated to the customer order to help manage stock better
- It should stop forcing you to see reports that include tax incomes
November 23, 2016
Brightpearl Review
I use a customer's Brightpearl account to process online orders of which I manage the fulfillment and distribution. The main areas I use are Sales and Products for stock inventories.
- Brightpearl is great for processing orders efficiently
- Brightpearl is great for processing invoices efficiently
- Brightpearl is great for managing stock levels
- Brightpearl has room for improvement when amending stock levels are required.
- Brightpearl has room for improvement for exporting order files
- Brightpearl has room for improvement for importing files
November 04, 2016
A review of Brightpearl
Brightpearl is used as the inventory management tool in the organization I support. It has hooks to Magento, Salesforce and Qlik where we do e-commerce, customer relations and revenue reporting respectively.
- Intuitive interface
- Active help/support desk
- API does not allow access to all fields on core objects
- API throttling doesn't offer way to get most recently updated objects
- Reporting in Brightpearl is very hard to gather different sets of data together
November 01, 2016
Brightpearl is Great!
We currently use Brightpearl across the whole organization. We use it for inventory purposes, sales tools, and production processes. We are also currently using it with an integration with Salesforce. We have used a private developer to make the integration take place.
- Very user friendly!
- Customizable
- Able to connect to Amazon Seller Account!
- Customer Support easier to contact
- Auto Save function
- Advanced Search Bar
October 28, 2016
Great software, but can be slow.
We use BP for ordering and accounting in our business.
Our software program communicates with BP to input our skus and the buyers create POs. The warehouse then checks the items we receive into the POs and our accounting team reconciles the POs in BP.
Our software program communicates with BP to input our skus and the buyers create POs. The warehouse then checks the items we receive into the POs and our accounting team reconciles the POs in BP.
- Brightpearl does a good job of tracking when items were received.
- It allows for customized notes in almost all functions so you can adapt the functions to perfectly meet your needs.
- Our largest issue with Brightpearl is the loading time. It can take up to 2-3 mins to save or load a page at times, even with high-speed internet.
- The other thing we wish Brightpearl would implement is tracking users. Rather than just telling what time an item was checked in, I would like to see the time and the Brightpearl user that checked it in.
October 28, 2016
My SAAS ERP review. What a battle it was to find a perfect software to run a business.
Our company has four full-time users of Brightpearl on a daily basis. It is used for sales, CRM, inventory management and accounting. Brightpearl allows us to run our business smoothly and have all of our records in one place.
- I particularly enjoy the sales flow that Brightpearl has. From adding a new prospect lead and converting a quote to a sale - it's as easy as few clicks.
- Intuitive user experience, SAAS (ability to work from any PC+internet).
- Inventory management, and ability to work with Shipstation which makes shipping process very easy.
- Multiple sales channel integrations. Whether you are selling on Amazon or your own ecommerce website, Brightpearl allows you to funnel the sales and easily import them into the the system without a need of manual data entry.
- iOS App. A few times on my business trip I tried to check inventory or shoot a sales quote to my customer from my phone, and it was practically impossible. A simple phone app that will allow us to check stock, create a customer and sale would be great!
October 19, 2016
Great software, but CRM is its weakest point
We use Brightpearl for everything except accounts. We find it fairly straightforward to use, although there is a bit of a learning curve to begin with.
We find the integration from quote, through sale, product dispatch, invoicing to receiving payment very straightforward. The ability to easily split orders in order to part dispatch is great, and the inventory management is good.
We find the integration from quote, through sale, product dispatch, invoicing to receiving payment very straightforward. The ability to easily split orders in order to part dispatch is great, and the inventory management is good.
- The entire sales process is very straightforward and easy enough to use. The ability to sort the data in almost any way imaginable for reporting purposes is really handy.
- Product and inventory management is comprehensive. The ability to use customer specific SKUs as well or instead of our own is a really useful feature for us.
- CRM has a few issues we are not so keen on. Customers are individuals first, company second. There is therefore no reporting on a company as a whole. For instance if you wanted to see volume of sales by customer there is no way to combine all the contacts within one company to give one figure without exporting and manipulating in Excel.
- It is also not possible to make simple company wide changes, each individual within the company is treated as a separate contact and must be edited individually.
- Reporting for the CRM is a little patchy in what can and can't be done.
October 18, 2016
BrightPearl Review
It is used for all of our sales channels to manage inventory, sales, and customer service. We have it integrated with Shopify, Amazon, eBay, and ShipStation.
- Allows our team to place orders directly into the system.
- Managing bundle inventory and building them easily. I would like to see how many bundles are available based on the products within it. Also, if I were to look at a specific product, see if it is part of a bundle so if we are going out of stock or discontinue I can replace it.
- Bulk updating details for products - specifically pricing and dimensions/weight
- Integrating better with Shopify, some of the functionality gets lost with updates and it takes a while for an update
- It takes a while to get support tickets taken care of. I usually get no response or a response that isn't helpful or informative.
- Updating variants easily for products.